We know plans can change, so we’ve designed a cancellation policy that’s flexible for our customers and supports our drivers. We won’t charge cancellation fees (and any applicable ride-related expenses) if you cancel before the times listed below.
Please note that if you change the type of vehicle that you want once the original car has been dispatched, you will be responsible for the cancellation fee of the original vehicle in addition to the cost of the newer vehicle type.
Cancellations: All cancellations for transfers booked in a Sedan, SUV must be received four (4) hours prior to contract start time to avoid forfeiture of 100 percent of the estimated trip total.
All cancellations for Sedans, SUVs booked for three (3) hours or greater require a 50 percent deposit at time of booking that becomes non-refundable (3) hours prior to contract start time; if customer cancels within two (2) hours of contract start time a cancellation fee of 100 percent of the estimated trip total will be charged.
Cancellations for all other vehicles (Limousine, Hummer, Limousine Bus, Van Terra, Minibus or Motorcoach Bus) require (72) Hours Prior to contract or 100% estimated Fare will Be Charge.